Data Controller
The data controller within the scope of the Law on the Protection of Personal Data ("KVKK") No. 6698 is Voleza Furniture Mobilya ve Ticaret Limited Şirketi. Your personal data is processed for the purposes stated in this privacy policy.
Personal Data Processed
We may process identity data such as name and surname, contact data such as phone number, email address and address information, customer transaction data such as order information, purchase history and request and complaint records, marketing data relating to shopping preferences and campaign interactions, and transaction security data such as IP address, cookie records and session information.
Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
• Management of order and delivery processes • Conducting customer services and support operations • Carrying out promotional, campaign and marketing activities related to products and services • Fulfilment of contractual obligations • Fulfilment of legal obligations and information sharing with authorised institutions • Ensuring website security and improving user experience
Transfer of Personal Data
Your personal data may be shared with logistics and cargo companies from which we receive services, payment organisations, IT infrastructure service providers and, in cases of legal obligation within the framework of Articles 8 and 9 of KVKK, with relevant public institutions and organisations. Your data is not sold or rented to third parties for commercial purposes.
Method and Legal Basis for Collecting Personal Data
Your personal data is collected through our website, mobile applications, telephone, email and social media channels by automatic or non-automatic methods. This data is processed based on the legal grounds of establishment and performance of a contract, legitimate interest, explicit consent and legal obligation.
Your Rights Under Article 11 of KVKK
Pursuant to Article 11 of the Law on the Protection of Personal Data No. 6698, you have the right to learn whether your personal data is being processed, to request information about it if it has been processed, to learn the purpose of processing and whether it is used in accordance with its purpose, to know the third parties to whom it is transferred domestically or abroad, to request correction if it has been processed incompletely or incorrectly, to request deletion or destruction within the framework of the conditions stipulated by law, to request that such transactions be notified to the third parties to whom the data has been transferred, to object to a situation arising against you as a result of analysis exclusively through automated systems, and to request compensation for damages in the event that you suffer harm due to unlawful processing. You may submit your applications regarding these rights via the email address [email protected].